Cancellation policy

Some items in our store may be offered to you as a a pre-order. This cancellation policy lays out how you can change or cancel this kind of purchase. 


Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment at checkout to secure your size, store your payment method, then fulfill your order once the product has made it to our warehouse and is ready to ship. 
You can cancel a fully paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request an exchange after the order has been delivered. See our returns policy for more details on returns and exchanges.